Leveraging Technology to Make Your Agency Productive
In today’s world, technology reigns supreme. Instead of fighting against it and pushing It away from the workplace, why not use it to your advantage and better your business? Let’s face it, so many things we’ve been used to doing manually, such as filing and keeping accurate data records, are done much faster and efficient when done through automation on the computer. There’s just never enough time in the day to do what needs to be done. Let technology spare you, so you don’t have to spend so much time on the smallest and most tedious tasks during the day. Leverage technology to be used to your agency’s advantage and watch the amount of productivity increase in your agency in such a short amount of time.
Check it out: Reshaping Your Agency Through Technology
The possibilities technology can offer your agency to increase productivity, are endless. Don’t let your agency miss out on the advantages of technological growth. There is too much to lose when it comes to deciding whether or not to comply with advances in technology. Take technology step by step, don’t rush into it. Think of the smaller ways technology will benefit your business’s productivity before you jump ahead too far into the future.
Take note of these five ways your agency’s productivity can be improved with technology-based solutions:
1. Communication & Information Sharing
There’s no denying the importance of communication in the workplace. Whether it is communication amongst co-workers or clients, it is what binds the business together and generates new ideas and creates solutions to problems. Communication doesn’t necessarily have to mean talking on the phone or through email but using efficient communication systems that will allow the needs of the agency to be addressed in the most appropriate and effective way possible.
When employees have concerns or are facing an issue they need to be addressed, it can often be tricky for them to know who exactly to turn to. Some might send an email to the manager of their department while some might ask their office neighbor for help. There is no right or wrong answer to this dilemma, as all issues are handled on a case by case basis, but with a sophisticated communication system, employees can get a better sense of the hierarchy of the agency and who is the best person to answer or help deal with specific problems.
This communication solution not only allows the issue at hand to be solved in a timelier manner since the employee addressing it can get help from the right person at the start, but it also allows the person who is not right to solve the issue, to keep working on their task at hand and not get sidetracked.
Two heads are often better than one, right? Well, collaboration in the agency may be just the thing to give productivity the boost it needs. With collaboration suites such as Microsoft Teams or Slack, team members are able to discuss, plan out, and execute their workflows.
Collaboration suites encourage and help employees work together and communicate on projects. While collaboration suites are an online tool, it will provide a space for even those in the agency who may be uncomfortable speaking up, to share their thoughts and ideas through the online platform.
When you introduce collaboration to your agency through suites and online platforms, you’re able to do away with long, and often unnecessary meetings away from the desk. Instead, allow employees to communicate through a platform that allows real-time collaboration and the opportunity and time needed to accomplish a task or finish a project.
3. Customer Service
Insurance is nothing without customers to insure. Agents spend the majority of their time searching for information about customers they are servicing. By integrating your CRM (Customer Relationship Management) solution with employee’s devices, they will have easier access when its necessary to customer information.
Check it out: What Is CRM and Do You Need It? (Video)
No more wasting time by searching and digging for the information needed to help the customer. By having the accurate and necessary information at their fingertips, they will not only waste less time gathering information, but the customer will also wait less time to be helped. Knowing as much as you can about a customer through these tools, will only allow agents to resolve issues faster and better. And in return, the customer will be more satisfied with the result when they know they waited a less amount of time.
Technology doesn’t just have to end at the front door of the agency. By using a VPN (Virtual Private Network), your agents can work from anywhere, anytime. Allowing employees to work where they want or where they need to, can give a significant boost to productivity.
Cloud technology allows your agency to be flexible and not commit so much time and attention to being stationary and glued to the desk. With the use of mobile devices and cloud computing, agents can be available whenever necessary and stay in communication with coworkers and customers.
The ability to be flexible and available will allow agents to boost their productivity if they are ever away from the agency on the road, airport, or home. The opportunity to get some work done and offer availability to customers when they need it will dramatically adjust the productivity of your agency.
Providing employees with the necessary tools to do the job is going to help them accomplish their tasks and allow them to move on to other goals. Having all the important information located in one secure, accessible location. Network reliability is important to be able to deliver service to customers that they need and to keep their sensitive information safe and sound.
The worst-case scenario can many things. Unfortunately, there are consequences to all of the advances in technology. With great power, comes great responsibility, right? Cybersecurity is at an all-time high because the threats are always out there and keeping agencies on their toes. With that being said, making sure your network is secure and all the important customer information that agents need is safe and encrypted, is not something to overlook.
When the network and all the sensitive information is secure, your agency will spend less time on worrying about security and fighting off viruses and cyber attacks and spend more time working with customers and reaching your goals.
Check it out: Secure Your Agency's Data With The Cloud
Have No Fear, Technology Is Here
When employees feel productive and successful, your agency will reflect that same shape and feeling. Everything starts and ends inside the agency and with the opportunities you either accept or take a pass on. Those opportunities can make or break future business potential. Technology is one of those opportunities that will boost the productivity of your agency and lead it into the future.