Why Insurance Agencies Are Using VoIP
Insurance agents face a lot of tough situations from time to time. Having a reliable phone and communication system, plays a big part in successfully staying connected with clients.
What is VoIP?
VoIP stands for voice over Internet protocol. This technology allows people to improve the way they communicate by way of digital network. It takes analog audio signals, like a phone call, and then turns them into digital data that can be transmitted over the Internet.
Check it out: What's VoIP? (Video)
How Does It Work?
The same protocol needed for the system to work is the same as the Internet. Though Internet is not completely necessary. VoIP uses many locations associated with a business including mobile workers away from the office, all merged into a single communication network. By using a standard Internet connection, you can place free calls and bypass the phone company when using the VoIP software available.
Check it out: All About VoIP (Infographic)
Why Should Your Agency Be Using It?
Insurance agents don’t want to miss a call from a client who either wants to file a claim or purchase something from them. The VoIP system’s “find me” and “follow me” feature comes in handy. The Find me feature allows the agent to take incoming calls from any location, while the follow me feature gives agents the ability to receive calls at any number of phones, whether they ring all at once or in a sequence. Agents can have the mobility they need, without the worry of missing a potentially important phone call.
In the event an agent simply isn’t able to take a call, even with the find me, follow me feature, the call will automatically go to voicemail. The VoIP system features a tool that will send your voicemails to your email. The agent will immediately be notified that they have missed a call. This feature gives agents a nice bit of flexibility to return calls on their own level of urgency.
Many insurance agencies don’t have the luxury of an I.T staff on hand to back them up, so it’s important that the VoIP system is easy to use and is reliable. The cloud-based phone system allows agents to simply plug in and connect to the Internet. Most providers report a 99% uptime, which really comes in handy when the weather gets bad and agents can’t afford to miss calls that tend to increase in times of rough weather.
Time of Day Routing
The VoIP phone systems allows you to program based on your schedule and needs. During the work hours, you can set up find me, follow me feature and for after hours, or even the holidays, you can set up custom greetings.
Insurance agencies pay close attention to the cost of their operations. The VoIP system save insurance agencies an average 60% over traditional phone systems. Agencies get all the VoIP features and flexibility, while saving money.
For a more comprehensive look at VoIP, check out our Insurance Technology Pillar Page